Demand Supply Planner

The Demand Planner is responsible for analyzing historical sales data, identifying trends, and forecasting future demand to support the effectiveness of the overall operation & planning processes. This role will work closely with cross- functional teams and use the insights gained from data analysis to make informed decisions, optimize inventory levels, and ensure the efficient and cost- effective fulfillment of customer orders across all the Highlands Coffee store networks.
Data Management and Analysis (40%)

Ensure data integrity and quality to support informed decision- making.
Analyze historical sales data, market trends, seasonality and customer behavior, cleansing outliers to identify underlying patterns and key drivers of demand.
Manage and organize large sets of data, extract, manipulate, and analyze data from various sources to derive meaningful insights & create comprehensive demand plans.
Generate baseline forecast by products by stores for Highland system wide.
Work closely with cross- functional teams such as Store Operations, Marketing, Finance and Product teams to gather relevant information to derive meaningful insights.

Demand Forecasting & Planning (40%)

Conduct root cause analysis to identify and address issues impacting demand planning & forecasting, propose solutions, and implement corrective actions.
Propose and maintain statistical models and forecasting algorithms to predict future demand.
Regularly engage & leverage the insights gained from the Store Operations team to understand the unique characteristics, nuances of individual stores & their customer bases, refine demand forecasting models and improve the accuracy of demand plans.
Utilize demand planning software tools to improve the efficiency and accuracy of the forecasting process.
Utilize forecasting techniques and demand planning methodologies to generate accurate and reliable demand forecasts.
Integrate all forecast building blocks (baseline, promotion, seasonality, market trend…) to create a concrete S&OP number with full documents captured activities, assumptions, and changes.
Continuously monitor and adjust demand plans to respond to changing customer preferences, market conditions, and business priorities.

Reporting (20%)

Assist in integrating and standardizing the S&OP Process.
Prepares monthly/ required clear, concise, and actionable demand planning reports for relevant stakeholders.

Education/ Training Qualifications

Bachelor’s Degree in Supply Chain Management, Management Information System, Business Analytics, or a related field.

Work Experience

Proficiency in using demand planning software and data analysis tools (e.g. Excel, SQL, Power BI, forecasting applications)
03+ years of experience in demand planning, forecasting, or supply chain analytics, preferably in the retail or food service industry.

Knowledge of

Strong business acumen and understanding of the coffee industry is preferred.
Proficiency in data analysis, statistical modeling, forecasting techniques and demand planning methodologies.

Skills (Ability to):

Ability to work independently and manage multiple tasks simultaneously.
Mindset of continuous learning and improvement to enhance skills and stay updated in demand planing field.
Strong analytical skills and problem- solving skills
Effective communication and collaboration skills, with the ability to collaborate effectively with cross- functional teams.
Organized, high attention to detail and a high level of accuracy in work.
High adaptability and flexibility to handle uncertainties and changes in the business environment.
Fluent in English communication is a plus.

Other special requirements (if any):

Ability to work under pressure at times, with an enthusiastic attitude.

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-10 03:15:02