Deputy Manager (Motor Claims)

KEY OUTPUTS:
- To follow up outstanding claims information and negotiate with claimants for settling of the claims;
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
- To be responsible for claims management and loss control activities as required by the Company.
- To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of MSIG.
- To set appropriate reserves within the authorized limit and report to authorized persons as required;
- To deliver necessary training sessions to junior staff, garage staff, banca staff and sales staff.
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To join the required trainings to be delivered by outsourced providers or by MSIG Asia.
- To handle and settle motor claims as per the authority matrix.
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To prepare reports, statistics for relevant internal meetings.
- To ensure the loss adjusting approaches to be properly conducted and managed either on the case by case basis or overall pending claim list.
- To ensure proper and timely reporting to Task Force meetings and the Management of MSIG as required.
- Contribute to the sales function of the Company:
Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
- Timely and accurate reports as required;
- In-house loss adjusters & surveyors. Managing the outsourced surveyors where applied. Managing IHAs activities.
- Managing and working with Merimen and DLRs in the network to ensure the good services to the clients.
- Other office works as required by the Company
- Conduct subrogation and salvage recovery in cases where applicable.
- Motor claims analysis & reports as required by Management.
- To execute other office tasks as required by the Company.
- Prepare and attend TaskForce meetings;

QUALIFICATIONS:
• Good command of English;
• Expertise / Experience as a Service Advisor.
• University graduation with major in Motor or Mechanical Fields.
SKILLS/KNOWLEDGE:
• Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
• Analytical and synthetically ability.
EXPERIENCE:
• Over 3 years of working experience as a Service Advisor at the Japanese Car Dealers.
• A combination with experience in insurance is a preference.
COMPETENCIES:
• Problem Solving
• Driving Results
• Organisational Savvy
• Collaborative Relationships
• Strategic Agility
• Building Effective Teams
• Being Ethical & Compliant
• Customer Focus
• Dealing with Ambiguity
• Managing Execution
• Managerial Courage
• Developing Self, Direct Reports & Others
• Business Acumen
• Communicating with Impact
• Applying Technical Knowledge

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2022-04-13 16:52:03