Điều Phối Viên Đặt Phòng & Kinh Doanh Reservations & Sales Coordinator

- Make copies of correspondence and other printed material.
- Book flights for guests with appointed travel agency, ensuring high-quality information and assurance of company standards to meet guest expectations and protect resort revenue.
- Deal with Resort staff for ensuring current documents, information is up to date and accurate.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed.
- Prepare handover documents for Reservations, including FO filing, VIPs, Month-end reports.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine emails for booking Spa, Dinner, Photographers, special requests.
- Deal with wholesale and travel agent’s contracting and quotations from time to time, from overseas and local market.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Maintain paper and electronic filing systems for records, correspondence, and other material for reservations and internal processing.
- Greet visitors and callers, handle their inquiries where possible, work with the team for proper handling.
- Analyze, prepare reports on reservations and sales data such as room types, revenue, ADR, patterns, top accounts.
- Operate office equipment such Opera, Tidio Chat, word, excel, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Complete forms in accordance with company procedures.

- Always ready to learn, absorb new knowledge with a positive attitude.
- High sense of responsibility;
- Fluent communication skills in Vietnamese;
- Able to work under pressure and requires remembering many details;
- Fluent communication skills in English;

- Company trip once a year + Joining party
- Social insurance, health insurance, unemployment insurance and other benefits
- Having chances to get attractive company bonus every month/year
- Dynamic and sociable working environment.
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.

Cập nhật gần nhất lúc: 2022-03-29 12:02:03