Dining Concierge/ Nhân Viên Phụ Trách Quầy Thông Tin Ẩm Thực

• Attend weekly management meetings
• To monitor websites and give feedback
• Updating and handing over through regular use of e- mails, meetings & informal sessions, one to one sessions
• Send birthday and anniversary cards to guests, follow up with annual calendar dates of previous events
• Keeping EAM F&B & assistant director F&B informed of all operational activities
• Engage with guests to ascertain their needs & wishes
• Be visible and supportive
• Send thank you e/mails to guests after their dinner and ask for feedback
• Welcome all VIPs from the lobby and to send them off after the event
• To review weekly Medallia score and create action plan based on results
• Improve communication flow in the complex + with other departments
• To build and enhance good relations with external hotel concierges
• Be active with food tastings
• Manage festive season bookings
• To create special “WOW” packages for birthdays, anniversaries and proposals
• May assist with other duties as assigned by management
• Supervision, training and development of the user of Open table
• Daily meetings with F&B Team to discuss issues and successes
• Cross selling of outlets
• Build relationship with tour operators to drive afternoon tea business
• Attend daily F&B briefings and highlight guests who requires special attention.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Review Emotional connection and work on improving results through training program
• Discuss dietary requirements
• Handle all Restaurant reservations and enquiries
• Ensuring regular handing over & updates take place (policy & procedure review)
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Walk through the operation to ensure the good execution of the promotion
• Highlight to Managers guest requirements
• To monitor competitors pricing
• Increase guest database for all restaurants
• Be in the restaurant during service to monitor guests satisfaction for all outlets
• Look smart – wear your uniform with pride
• Monitor guest arrival and departure
• Be a friendly face and helping hand to our guests

Education:
Diploma / Degree in Hospitality Management or higher or Diploma / Degree in Hospitality Management or higher
Service years in the field:
Min 3- 5 years in a in the hospitality industry
Knowledge and skills:
Relationship building with managers and guests throughout the hotel
Problem resolution
Work well under pressure
Organised and precise
Time management skills
Able to handle guest feedback positively
Adapt him/herself well in a large operation
Fast learner
Language:
Fluent writing and spoken English
Preferred (if required)

• Competitive salary
• Social Insurance as law
• Service charge
• Repatriation allowance
• Home Leave allowance
• Bao Viet Health insurance for personal and family
• Relocation assistance
• Rest & Relaxation Allowance per 3 months
• 24/7 Accident Insurance
• Gym room
• Housing, uniform, meal and transportation are provided by the resort

Cập nhật gần nhất lúc: 2024-08-30 14:20:05