Dining Concierge/ Nhân Viên Phụ Trách Quầy Thông Tin Ẩm Thực

• Daily meetings with F&B Team to discuss issues and successes
• Discuss dietary requirements
• Keeping EAM F&B & assistant director F&B informed of all operational activities
• Manage festive season bookings
• Engage with guests to ascertain their needs & wishes
• Supervision, training and development of the user of Open table
• To create special “WOW” packages for birthdays, anniversaries and proposals
• To build and enhance good relations with external hotel concierges
• Walk through the operation to ensure the good execution of the promotion
• Be visible and supportive
• Build relationship with tour operators to drive afternoon tea business
• Updating and handing over through regular use of e- mails, meetings & informal sessions, one to one sessions
• Send thank you e/mails to guests after their dinner and ask for feedback
• Attend weekly management meetings
• Look smart – wear your uniform with pride
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• To monitor competitors pricing
• Be active with food tastings
• To monitor websites and give feedback
• Review Emotional connection and work on improving results through training program
• To review weekly Medallia score and create action plan based on results
• May assist with other duties as assigned by management
• Ensuring regular handing over & updates take place (policy & procedure review)
• Highlight to Managers guest requirements
• Be a friendly face and helping hand to our guests
• Send birthday and anniversary cards to guests, follow up with annual calendar dates of previous events
• Welcome all VIPs from the lobby and to send them off after the event
• Attend daily F&B briefings and highlight guests who requires special attention.
• Monitor guest arrival and departure
• Handle all Restaurant reservations and enquiries
• Be in the restaurant during service to monitor guests satisfaction for all outlets
• Cross selling of outlets
• Improve communication flow in the complex + with other departments
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Increase guest database for all restaurants

Education:
Diploma / Degree in Hospitality Management or higher or Diploma / Degree in Hospitality Management or higher
Service years in the field:
Min 3- 5 years in a in the hospitality industry
Knowledge and skills:
Able to handle guest feedback positively
Time management skills
Fast learner
Problem resolution
Relationship building with managers and guests throughout the hotel
Work well under pressure
Organised and precise
Adapt him/herself well in a large operation
Language:
Fluent writing and spoken English
Preferred (if required)

• 24/7 Accident Insurance
• Social Insurance as law
• Relocation assistance
• Rest & Relaxation Allowance per 3 months
• Bao Viet Health insurance for personal and family
• Service charge
• Competitive salary
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room

Cập nhật gần nhất lúc: 2024-08-22 02:40:02