Business development:
- Assess monthly and quarterly business strategic goals
- Perform market researches; reporting & analyzing market trend, potential customers and competitors "
- Analyze and evaluating the business result report to make suitable business plan
- Prepare business reports, revenue and related forecasts.
- Propose plans for the company&039;s marketing/sale campaigns
- Assist in establishing and executing a sales goal and business strategy for the sales department
Process all direct/online requests from email, facebook, hotline, livechat, google....
- Consult customers about products and services of hotel (room, restaurant, spa, transfer...) as well as combo hotel & tour & transfer for whole trip in Vietnam
- Support customers in the whole of trip (include pre- sale and after- sale) "
- Send detailed confirmation to customers after sucessful payment
- Reconfirm all services before trip
- Close deal and process the payment
Manage and develop the content/booking/requests from website:
- Manage the information/ content quality displayed on the website
- Plan to set up suitable packages on the website: room & tour, room & spa, room & restaurant...."
- Manage the booking engine on the website: plan to run rate plan, promotion, and policy to attract guests to increase revenue
Support as a reservation officer:
- Key booking on system (new booking, modification, cancellation....)
- Make reservations for customers based on their various requirements and budgetary allowances.
- Check the availability of accommodation on the customers’ desired travel dates.
- Post deposit on system & cashier closure"
Work with outside partners:
- Make procedure for payment to partners
- Negotiate with partners to have good deals
- Maintain relationship with market managers, partners"
- Collect and update more contracts from other different partners regarding to service reservation: tour, transportation, accommodation, guide...,
Coordinate with the departments to implement business development programs, customer care as well as process payment/refund with partners, customers
