Purpose:
To ensure the smooth and efficient running of the Human Resources Division and the implementation of Hyatt’s Purpose and Values throughout the Hotel.
Key Responsibilities:
Administration
Oversees the hotel&039;s employee welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local marketplace.
Ensures that the necessary Human Resources forms are forwarded to the Divisional/Regional Human Resources Specialists promptly.
Conducts regular Departmental Communication Meetings.
Represents the Human Resources function on the hotel&039;s Executive Committee.
Co- ordinates and monitors the activities of the Human Resources Division.
Ensures that the Department’s activities are aligned with the Corporate Human Resources Strategy, and that the Hotel Actions have been implemented where appropriate.
Ensures that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures.
Ensures that government- stipulated employee legislation is strictly followed and implemented.
Prepares and updates the Human Resources Departmental Operations Manual.
Customer Service
Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
Ensures that Human Resources personnel provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Maintains positive guest and colleague interactions with good working relationships.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Financial
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Supports the financial objectives of the hotel through proper and efficient management.
Maintains efficient staffing levels and payroll systems, helping Division/Department Heads to maximize productivity and minimize unnecessary payroll costs.
Ensures that the Department&039;s operational budget is strictly adhered to, that all costs are controlled, and expenditures are properly approved.
Prepares the Annual Human Resources Budget.
Researches and proposes competitive compensation/benefits/incentive packages.
Operational
Represents the hotel in union negotiations and related activities, working closely with the Divisional Human Resources Specialist and the hotel Management Team accordingly.
People Management
Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
Conducts regular check in conversations and annual Performance Development Discussions with employees and to support them in their professional development goals.
Oversees the training and development function for all hotel employees.
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensures that employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standards.
Oversees the action plans of Colleague Experience Survey as developed by department heads and ensures that the relevant changes are implemented.
Supports the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan, coaching/mentoring programme and by assisting the Training Manager with selected Leadership Series courses.
Assists in the training of Human Resources employees making sure that they have the necessary skills to perform their duties in the most productive way.
Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Oversees and supports the implementation of the People Brand in every department in the hotel.
Ensures that all employees report for duty punctually, wearing the correct uniform and name tag at all times.
Oversees the hotel&039;s recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
Other Duties
Attends and contributes to all Meetings as required.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
Ensures high standards of personal presentation and grooming.
Carries out any other reasonable duties and responsibilities as assigned.
Responds to changes in the Human Resources function as dictated by the industry, company and hotel.
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
Is knowledgeable in statutory legislation in employee and industrial relations.
