Overall Job Scope
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
. Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese Law
. Stays current with developments in the field of Engineering, and makes appropriate suggestions and recommendations to the General Manager
. Performs any additional duties as directed by the General Manager
. Maintains a high standard of personal hygiene, dress, uniform, and body language
. Attends meetings and training as required by the General Manager
. Is polite and professional in any situation where the image or reputation of the hotel is represented
. Is fully conversant with all health and safety, fire and emergency procedures
Employee Selection
• All employees selected meet the essential requirements of the employee specifications for their position
Training & development
• An active talent spotting program is in place to support succession planning and career growth for shining employees.
• Employee performers and high potentials have access to further professional and personal development training as per training plan
• Employees passing probation period have been trained in all essential tasks as per self- leadership assessment form
• Training plans for all employees are prepared, implemented and regularly update
Coaching & performance review
• Staff training and development
• Condition of guest villas, public areas and back of house areas
• Departmental expenditure maintained within budget
• Quantity and nature of guest comments and complaints
• All employees complete a self- leadership review and attend a formal performance review before the end of their probation
• All direct reports receive a formal annual performance review prior to contract renewal
• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached
Key areas
• Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources
• Maintains systems to be able to handle day to day guest requests quickly and efficiently
• Coaches, counsels, disciplines and develops subordinate employees.
• Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality
• Develops and promotes energy conservation programs by monitoring utility costs and consumption
• Plans and schedules appropriate ongoing preventative maintenance programs
• Liaises with purchasing and suppliers to ensure provision of quality engineering supplies at most competitive prices
• Keeps records of all information in the form of blueprints, diagrams, manuals, maintenance records, logs and journals relevant to the efficient operation of the department
• Maintain efficient administration within the department preparing and submitting operational reports on time
• Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management systems
• Maintains a supply of inventory necessary for optimal operating efficiency
• Prepares, monitors and controls the hotel’s annual R&M budget
• Directs and controls all subordinate Engineering staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Maintains facilities and equipment by and conducting routine inspections and determining appropriate rectification measures
• Ensures that safety and emergency procedures for guests and employees meet or exceed the recognized industry standards and conform to local legal requirements
Other duties are performed as assigned by the GM
