PEOPLE:
Drive a great working environment for teams to thrive- linking up departments to create sense of one team
Develop F&B team and improve their performance through coaching and feedback, as well as create performance and development goals for colleagues
Direct everyday activity, plan and assign work to ensure the right staffing numbers
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR related actions where needed
Daily training to F&B team ensure that they deliver with compliance as per standards
FINANCIAL:
Drive promotions that deliver great dining experiences for guests at a good value
Cooperate with Sales Dept., to identify additional sales opportunities to enhance revenue
Monitor annual budget and control expenses with a focus on food, beverage, and labour costs
Make sure credit and financial transactions are handled securely
In charge of F&B annual budget and setting departmental goals
GUEST EXPERIENCE:
Make sure all food and beverage equipment is in operational condition and regularly cleaned
Analyse guest insights to identify and meet customer expectations and build on guest loyalty
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Maintain the good relationship/ communication with guests to handle any requests and complaints – to ensure a high level of guest satisfaction
BUSINESS:
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
Other ad- hoc duties as assigned by General Manager
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
Make sure food and drinks are secure and stored safely- always keep stock replenished to minimize waste
Manage hotel food and beverage marketing programs and promotions
May also serve as manager on duty
