• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel
• Helps employees improve their skills and provides support for career development
• Manages, motivates and organises personnel in order to improve the quality and creativity of F&B and Recreation services in line with brand standards. Makes suggestions for improvement.
• Takes part in the definition of hotel strategy and implements it in the F&B and Recreation departments
• Improves the departments' results by increasing sales, improving the management of points of sale (restaurants, bars, 24hr service etc), spend and profitability
• Steers and promotes all the F&B points of sale
• Ensures that all information is duly passed on to the applicable departments
• Organises and supervises the preparation of points of sale according to activity forecasts and product information
• Ensures the brand's reference standards are properly applied
• Ensures that sales materials are of good quality and ensures that pricing is in line with strategy
• In conjunction with the Director of Culinary Service (DOCS), prepares the menus, organises purchases and updates the cooking instructions
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the DOCS
• Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance.
• Assures hotel management cover early mornings, evenings, weekends and on bank holidays
• Attends meetings for Heads of Department
• Passes on the management team's decisions
• Knows how all the hotel's departments operate and is able to replace another Head of Department in case of absence
• Ensures smooth operation and consistent services of Recreation
• May occasionally be asked to replace the General Manager
• Ensures that restaurant, pool, gym and tennis areas are kept clean
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies the hotel's security regulations (in case of fire etc) and ensures they are respected
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and ensures they are fulfilled
• Is responsible for the security of people and property in the area under his/her remit
