Director of Food & Beverage/ Giám đốc Ẩm thực

The F&B director is responsible for developing and implementing a strategy to fulfill the objective of increased sales and is also responsible for the overall operation of Food & Beverage and its team.
The F&B Director is responsible for giving direction to the entire food & beverage operational departments, which include Banquets, Restaurants, Room service, Lounge, Bakery, and Kitchen. The F&B Director is responsible for continually focusing on achieving hotel profitability through revenue generation and effective cost controls. They must achieve guest satisfaction targets and team member satisfaction goals. In addition, they are responsible for developing and training F&B operational managers and supervisors, analyzing current trends, and making recommendations accordingly.

Leadership and Management:
• Direct, lead, and manage all operational activities of the Restaurant, Bar, Room Service, Banquets, and Kitchen within the hotel.
• Oversee the development of all budgets, forecasts, and schedules in line with the hotel&039;s business plan, ensuring financial targets are met or exceeded.
• Implement guidelines, policies, and procedures for the operating departments to maintain consistency and quality in service delivery.
• Provide clear and effective leadership to departmental managers and staff, fostering a collaborative and high- performance work environment.
Operations and Meetings:
• Conduct daily briefings with team members to communicate current key activities and objectives, fostering engagement and alignment.
• Guide operations and establish a work environment conducive to achieving departmental and hotel goals and objectives.
• Attend all scheduled meetings as an integral part of the hotel&039;s business team, actively contributing with proper preparation and insight.
Human Resources and Communication:
• Interview, select, train, appraise, coach, counsel, and discipline departmental employees/managers according to company standards, ensuring a skilled and motivated workforce.
• Effectively communicate with team members, providing clear direction, feedback, and support to enhance performance and morale.
Guest Satisfaction and Service Excellence:
• Ensure guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance.
• Address guest issues promptly and proactively establish processes to promote guest satisfaction and loyalty.
• Anticipate changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes as necessary, ensuring exceptional guest experiences.
Brand Representation and Compliance:
• Ensure compliance with local health and safety regulations and uphold the hotel&039;s values, brand standards, and grooming guidelines.
• Interact positively with other departments to ensure a seamless and luxurious guest experience throughout the hotel.
• Be an inspiration to all hotel staff, exemplifying the hotel&039;s luxury standards of performance, service, and guest experience.

Annual health check- ups, summer vacation, and many outing activities.
Meals and laundry are provided by the hotel.
Special food and beverage discount.
Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members.
Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance.
Professional working environment.
Opportunity to join international training and development programs.
Attractive remuneration and insurance package.

Cập nhật gần nhất lúc: 2024-05-26 00:35:05