* JOB OVERVIEW
Oversee Human Resources programmes, including recruiting/employment, compensation, benefits, employee relations, recognition programmes, and training programmes, to ensure policy compliance for hotel team members. Build and promote a positive team culture while ensuring our guests’ experience is unique and brings the brand to life. Coach and counsel General Manager and leadership team on all people related issues. Establish the IHG HR framework including: The organization structure, HR Policies and Procedures, Induction / Orientation procedures and the Performance Appraisal system.
* DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
• Mitigate financial risks associated with employee relations issues including workers compensation, rehabilitation, medical insurance and the hotel’s superannuation scheme
• Develop the HR strategy in alignment with the mission, goals and objectives of IHG and the hotel
• Assist in the creation of and work within the established Human Resources department budget.
• Monitor staffing and labour standards to manage costs.
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness.
PEOPLE:
• Conduct new team member orientation, providing information on hotel / company standards, policies and procedures and benefit programmes.
• Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources- related actions in accordance with hotel or company rules and policies.
• Develop and implement procedures for handling disciplinary and grievance interviews
• Develop a hotel succession plan linked to transfer and promotion procedures
• Educate and train leaders on performance management, progressive disciplinary processes, recruitment; effective roster costing; appraisals, job descriptions and other related topics to foster productivity and enhance performance.
• Create programmes to foster teamwork and a positive work environment for all team members (all team meetings, reward & recognition programs, celebration events, social committees etc.).
• Ensure all colleagues receive a copy of the Colleague Handbook and are made aware of all internal and company (IHG) policies and procedures in local language
GUEST EXPERIENCE:
• Work with department managers to develop initiatives to achieve service behaviour standards and drive continuous improvement in the guest experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Stay current on market trends and local changes that impact guest satisfaction.
• Recommend / implement guest service strategies that engage colleagues to respond to guest needs.
RESPONSIBLE BUSINESS:
• Collect and maintain data from exit interviews, turnover statistics and absenteeism reports to identify trends, training needs, and supervisory issues. Develop strategies to improve retention and morale
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Establish relationships with external organizations including government training agencies; training consultants; private training providers and professional associations
• Manage industrial relations issues of the hotel or in a union environment, manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
** Perform other duties as assigned. May also serve as manager on duty.
