Financial returns:
• Identify and analyze local compensation and benefits practices to ensure financial competitiveness.
• Monitor staffing and labour standards to manage costs.
• Mitigate financial risks associated with employee relations issues.
• Assist in the creation of and work within the established Human Resources department budget.
People:
• Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programmes.
• Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance.
• Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources- related actions in accordance with hotel or company rules and policies.
• Create programmes to foster teamwork and a positive work environment for all team members (example: all team meetings, team member recognition and celebration events, social committees, health fairs, etc.).
• Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.
Guest experience:
• Work with department managers to develop initiatives to achieve service standards and drive continuous improvement in the guest experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.
• Stay current on market trends and local changes that impact guest satisfaction.
Responsible business:
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Perform other duties as assigned. May also serve as manager on duty.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
