Developing & Executing Marketing Strategy
• Verify that pricing and communications regarding previews are consistent across all channels. Develop tour generation program initiatives, including but not limited to owner referral and reload programs, off- site locations, and travel partner promotions.
• Develop and implement strategic plans to include budget considerations, site goals, and forecasts for appropriate activities.
• Responsible for managing and implementing appropriate marketing mix to ensure attainment of overall marketing costs.
• Collect and analyze competitive intelligence (e.g., marketing programs/campaigns) to assist in the enhancement and development of current and future marketing strategy.
Managing Tour Flow & Guest Experience
• Monitor guest experience survey data, publish results for associate review, and follow up as appropriate.
• Manage the sales floor to verifythat guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations. Manage activation process from site&039;s perspective (own and resolve challenges as they arise).
Developing Programs for Generating Traffic Flow/Business
• Coordinate with marketing operations and other site marketing programs on new initiatives to increase production in channels.
• Conduct performance and cost analysis of past programs/events (including budget considerations and contractual provisions) and make recommendations to improve and enhance future programs/events.
• Develop strategies and incentive programs to meet or exceed budgeted numbers. Identify trends when production is not meeting budget expectations and implement solutions.
Maintaining, Analyzing, & Communicating Key Reports
• Conduct competitive market analysis (e.g., cost per tour, development plans, and marketing cost by channel and effort).
• Monitor Budget versus Actual Results (BUVARS) by department and channel and prepare summaries of results for management (e.g., site, regional, and sales and marketing leadership). Monitor reports across channels to determine focus for generating tours.
• Use reports on individual and team production performance (e.g., Confirmations- Experiences per guest, volume- per- guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash).
Managing External Relationships
• Build partnerships with resort operations, hotel linkage , OPC vendors, etc, where applicable.
• Coordinate closely with sales management on process for addressing guest eligibility issues, tracking and discussing related trends.
• Negotiate contracts and work with vendors. Managing Relationships External to Marketing Discuss action plans with the sales department to ensure that vendor partnerships will help drive sales.
• Build and maintain relationships between sales management and the marketing department to ensure there is a clear understanding of eligibility requirements or details of participation for generating tours.
• Coordinate and prepare with Director of Sales quarterly business objectives.
• Share marketing information and strategy with sales force.
Managing & Developing the Sales & Marketing Workforce
• Participate in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, respond to calls and emails from potential applicants). Participate in selection processes (e.g., interviewing).
• Observe and identify associate areas of strength and development opportunities (e.g., through ride- alongs, shadowing, monitoring).
• Provide guidelines for empowering associates to make decisions regarding guest experience and service issues.
• Prepare for and conduct team meetings. Measure the performance of marketing executives/team leaders against goals and hold them accountable. Provide one- on- one coaching and mentoring to team associates.
• Develop and review policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline.
• Develop compensation plans for marketing teams that maximize production.
• Motivate associates to increase production and performance (e.g., through contests, Special Performance Incentive Funds [SPIFs], motivational e- letters).
• Manage associate performance, developing performance plans for associates below expectation (progressive discipline).
• Deliver and coordinate various training programs.
• Conduct formal performance reviews and use this information to create individual development plans, career paths, and promotion development plans.
• Identify and respond to the needs/questions/issues (both work and non- work related) brought forth by team associates.
• Reward and recognize associate performance (e.g., way- to- go letters, personal bests, top three per channel, top VPG, attendance, special contribution, top three total packages).
• Mediate conflict in and between teams (e.g., within marketing teams, between marketing and sales teams).
• Develop and/or update sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides).
• Create an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures).
Contributing to the Management of the Enterprise
• Update plans and actions to prepare for management meetings.
• Understand and abide by state and federal regulations around marketing activity (e.g., state marketing matrix, national Do Not Call registry [DNC]).
• Perform other duties as assigned.
