GENERAL RESPONSIBILITIES:
Include the following and are not limited to the detailed job specifications contained herein.
Will be called upon to perform additional duties or job functions that can be performed as deemed necessary for this position.
Job Description can be changed time to time to meet the business goals and operational realities without advance notice.
SCOPE OF WORK:
Responsible for the effective operations of the assigned cluster (serviced apartments and office buildings), ensuring service excellence, tenant satisfaction, financial efficiency, and full legal compliance.
Making decisions in line with Savills vision, objectives and standards whilst aligning with Landlord and Clients needs and objectives.
MAIN DUTIES:
Operations Management
Develop and monitor SOPs and KPIs for each property.
Develop and execute short- term and long- term operational strategies.
Ensure the daily operations of all departments including Housekeeping, Front Office, Engineering, Security, F&B, Landscaping, and supporting functions are conducted professionally, delivering the highest service quality to both tenants and Landlord.
Oversee all operational aspects across assigned properties, buildings, including serviced apartments, serviced villas and office buildings.
Ensure international standards in safety, security, hygiene, and service.
Manage weekly/monthly/quarterly report to Landlord.
Financial Management
Ensure cost control and financial effectiveness of each property.
Check, analyze P&L report regularly and provide improvement solutions.
Manage budgets, control costs, and improve profitability.
Client & Stakeholder Management
Maintain strong relationships with tenants and handle complex feedback or complaints effectively.
Collaborate closely with the property owner, management board, and service providers to ensure overall operational effectiveness.
Establish and uphold a professional image for the property and the company brand.
People Leadership
Recruit, train, and develop the management and operations teams at each property.
Foster a positive and high- performance work culture.
Assess individual performance and develop career paths for key personnel.
Compliance & Continuous Improvement
Respond to and manage emergency or crisis situations effectively.
Ensure all operations comply with Vietnamese laws and internal standards.
Implement process improvement initiatives to enhance service quality.
