Director of Sales and Marketing/ Giám đốc kinh doanh và tiếp thị

• Develops and implements revenue generation strategies that support achievement of the Hotel’s financial goals
• Monitors hotel performance and forecast regularly and adjusts strategies as required
• Develops the annual hotel budget in conjunction with the Executive Team and in line with Corporate Budget Instruction

• Implementation of revenue generation strategies designed to maximise revenue and yield.
• Drive WRS delivery by working with Reservation Services to market the Hotel appropriately and ensure current cost structures are reflected in the database
• Creates and implements marketing strategies which are designed to increase awareness in the local market.
• Maintains a high level of awareness of hotel competitor set performance and local market opportunities
• Leverages all brand marketing support opportunities

• Review of all business opportunities to ensure profitability levels are acceptable
• Designs and proposes programs which meet customer needs and drive demand
• Develops and implements annual sales & marketing goals which are aligned with the hotel’s overall revenue goal
• Implements function space allocation for group and catering bookings
• Monitors productivity and revenue goals for each department team member by tracking results
• Implement weekly and monthly sales and “revenue optimization” meetings

• Prepare the annual operating budget for Sales and Marketing
• Recommends any items to be included in the capital budget and ensure adherence with the approved budget
• Monitors actual versus budgeted expenses and takes corrective action where required

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  
• Performs other duties required to provide the service brand behavior and genuine hospitality
  

• Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.
  
• Communicate effectively with guests, co-workers and the manager.
  
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  
• Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
  
• At all times projects a favourable image of the Hotel to the public.
  
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
  
• Attends work on time as scheduled.
  
• Follows safety and security rules and procedures.
  
• Abides by all Brand rules and regulations.
  
• Adheres to all Brand policies and procedures.
  
• Actively supports and promotes Workplace Health and Safety within the work environment.
  
• Performs any other reasonable duties as directed by the General Manager or his/her designate.
  

Experience managing owner relationship
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Bachelor’s degree preferred
Minimum five years sales management experience within hotel industry
General knowledge of contract laws
Able to resolve conflicts; guests, supervisor and employee
Ability to travel
Experience managing to brand standards
Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long- range planning

Company shuttle bus
Uniform & duty meals
Competitive salary and benefit package
Internal Careers Advancement
Learning and development within Radisson Hotels Group

Cập nhật gần nhất lúc: 2024-07-03 09:20:08