Reporting to Director of Sales & Marketing
Develop and send informative press releases to targeted lists highlighting all activities and promotions.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Leads on- property sales functions to build long- term, value- based customer relationships that enable achievement of hotel sales objectives.
Monitors all day to day activities of direct reports.
Set example through professional, friendly attitude towards clients and co- workers, timely response to clients and co- workers needs and observance of sales office standard.
Assists with the development and implementation of promotions, both internal and external.
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Recommends monthly room nights target goals for sales team members.
Responsible for the training of sales managers and staff.
Creating a focus on attracting new business.
Attending and contributing to the monthly sales strategy meeting
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Oversee and ensure the updation of rates, promotions on hotel website, OTA&039;s (Online travel agents), GDS etc. without any rate parity.
Follow and promote hotel standards with guests, co- workers.
Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
Follow and track company cross- sell procedures.
Maintain and promote a team work environment with effective and clear communication amongst co- worker.
Maintain and expand corporate incentive program via direct mail, personal visits etc.
Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.
Organize travel agent month and travel agent appreciation rates for slow months.
Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
Updating and owning the sales strategy & sales plan with the General Manager.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.
Ensure hotel meets or exceeds budgeted goals.
