Based in Hoian
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Interfaces with regional marketing communications for regional and national promotions pull through.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Serves as the sales contact for customers; serves as the customer advocate.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Vietnamese language for non- residents.
Supports the General Manager by coordinating crisis communications.
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
Manages the development of a strategic account plan for the demand generators in the market.
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Manages the property&039;s reactive and proactive sales efforts.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Serves as hotel authority on sales processes and sales contracts.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long- term, value- based customer relationships that enable achievement of the hotel’s’ sales objectives.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
