Make a business plan, find customers
- Use room sales channels, and sell services to find potential customers for the Hotel.
- Make business plans from time to month, quarter, and year.
- Exchange, negotiate the terms of the contract and sign the contract with the customer. In the last three months of every year, proactively set up and present the next year&039;s business & communication plan based on analysis reports, market situation, and business results expectations from the Board of Directors.
- Exploit group guest sources for the Hotel.
Implementing business and communication campaigns
- Coordinate with staff of relevant departments and departments to plan business and communication campaigns for the Hotel.
- Coordinate in implementing business campaigns, and communicating existing and new products and services of the Hotel.
- Monitor implementation and evaluate effectiveness.
Market development Coordinate with the market development planning department for the Hotel
- Develop and implement programs to maximize profits
- Check regular reports from sales staff to ensure business goals are achieved.
- Implement market development plans.
- Enhance the image and brand of the Hotel in the hospitality industry community
- Establish and maintain good relationships with organizations and companies such as airlines, travel agencies, real estate agents, foreign representative offices, professional organizations, and others to have regular patrons, state agencies, etc.
- Maintain a communication network with the region&039;s sales and marketing teams for collaboration and support as needed
- Contact other individuals and entities for business cooperation.
- Regularly check product promotions to ensure compliance with brand standards
- Active participation in community activities through other trade associations, memberships, and organizations.
Customer care Responsible for monitoring service quality, actively contacting and asking customers.
- Plan and implement gifts and incentives with customers during holidays and Tet- especially important partners.
- Quickly solve problems and problems arising during the contract implementation period.
