DISPUTE SUPERVIOR

+ Advise Team Lead resolve customer s problems
+ Plan and balance resources according to workloads
+ Perform additional duties where need
+ Weekly frequent meetings with BPO to know issues and have solutions appropriately
+ Launch new flow, SOP successfully
+ Handle any disputes complaint escalation cases whereas needed to avoid crisis
+ Provide coaching and guidance for Senior/Team Lead
+ Monitor backlogs cases of return/refund operations
+ Coordinate with partners to ensure team KPIs as required
+ Day to day manage return operations, detect loophole of processes, and prevent from Fraud
+ Work with QA on process standard
+ Manage BPO performance

+ Experience of return online is a plus
+ Experience in handling disputes is essential
Preferred 2 years of experience in Supervisor role
+ Strong decision making and ability to resolve customer problems
+ Ability for judging dispute cases
+ Deal with backlogs by using data to catch the issue symptoms
+ Bachelor’s degree
+ Good at communication and negotiation abilities
+ Ability to remain calm and composed during high stress situations
+ Ability to work under pressure
+ Good at problem solving skill
+ A results-oriented approach

- Insurance
- Salary: 12M - 15M
- 13th salary

Cập nhật gần nhất lúc: 2022-04-13 13:12:04