[District 11] Nhân Viên chăm sóc khách hàng| Customer Service - Tiếng Anh| English

- Proactively follow up with customers to address ongoing issues or inquiries, demonstrating a commitment to customer satisfaction.
- Handle inquiries via Chat and Email spanning various services such as Health Screening, GP Service, Home- based, Teleconsult, Online/App/Web, Test Results, Price inquiries, Fitness, Vaccination, Post Health Screening,...
- Collaborate closely with the team and clinics to ensure seamless customer service operations.
- Analyze customer feedback and prevalent issues, presenting insights to customer for continuous improvement.
Working hours:

Morning shift: 8:00 AM- 2:00 PM (6 days/week, 1 day off)
Afternoon shift: 2:00 PM- 8:00 PM (6 days/week, 1 day off)
Overtime may be required, including working on Lunar New Year holidays.

Work Location: District 11- Khai Hoan Tower- 624 Lac Long Quan, Ward 5, District 11
Salary: 8- 11 million VND per month (base salary + allowance + bonus)
Benefits:

Stable, long- term employment
Annual leave (including during the probation period)
Full participation in social, health, and unemployment insurance
Year- end bonus
Participation in company activities (year- end party, sports day, etc.)
Special shift allowance (afternoon shift)
Professional working environment
Company trips
Union benefits (holiday gifts, birthday, wedding, and childbirth allowances)
Regular health check- ups
Parking card
Annual salary review

Upper- intermediate English and above
• Customer Service Experience at least 6 months
• Knowledge of Medical Terminology is a plus
• Customer- centric approach
• Understanding of diversity

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-01-07 08:25:03