District CSS Sales Supervisor

Sales & Performance Management:
- Collaborate with the e- commerce team to support omnichannel initiatives like click- and- collect or in- store pickups.
- Regularly analyze sales reports and performance data, identifying areas of improvement and developing actionable plans.
- Monitor footfall and customer behavior to optimize in- store strategies and promotions.
- Achieve and exceed the region’s sales targets, profitability goals, and other KPIs (e.g., UPT, VPT, and conversion rates).
Operational Excellence:
- Drive sustainability initiatives, such as energy efficiency and waste reduction, in line with company objectives.
- Conduct weekly store audits to ensure compliance with store standards, promotional execution, and corporate policies.
- Ensure adherence to global retail operational standards, including inventory management, visual merchandising, and customer service protocols.
- Partner with cross- functional teams (e.g., Marketing, Merchandising, and Supply Chain) to implement tailored promotional campaigns.
Team Leadership and Development:
- Provide coaching and feedback to store managers, focusing on leadership skills and operational excellence.
- Recruit, train, and develop store managers and sales advisors to create high- performing teams.
- Foster a collaborative and positive working environment, promoting teamwork, creativity, and respect.
- Conduct regular performance reviews and appraisals, ensuring alignment with company goals.
Customer- Centric Focus:
- Monitor customer feedback through reviews, surveys, and mystery shopper reports to continuously improve customer experiences.
- Address escalated customer complaints and ensure timely resolution.
- Implement initiatives to increase customer retention and loyalty in collaboration with the marketing team.
Retail Expansion and Strategy:
- Assist in planning and executing store openings, refurbishments, and relocations.
- Develop and implement tailored strategies to outpace competitors and increase market share.
- Identify potential locations for new stores and provide recommendations for store openings or closures.

Operational compliance rates (e.g., inventory turnover, VM standards, and store audits).
Execution and ROI of promotional campaigns and omnichannel initiatives.
Sales growth (monthly, quarterly, and yearly) compared to targets.
Staff performance metrics (e.g., training completion, attrition rates, and productivity).
Improvement in customer experience metrics (e.g., Net Promoter Score, mystery shopper results).
Internal Key Stakeholders:
- Marketing, Merchandising, and Supply Chain Teams
- Store Managers and Sales Advisors
- Regional Sales Manager
External Key Stakeholders:
- External Vendors and Service Providers
- Landlords and Mall Management Teams

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Cập nhật gần nhất lúc: 2024-12-22 00:55:02