Division Leader Customer Service

AEON Card activities
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
– Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
– Monitor all kinds of AEON card section’s reports.
– Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes.
– Resolve customers’ complaints raised by subordinates.
Manpower management
– Monitor Group Leader(s), General Staff’s attendance and attire.
– Take part in recruitment & selection activities for Division’s staffing.
– Identify potential staff for succession planning purposes.
– Ensure sufficient manpower during business in ad-hoc situations.
– Plan Monthly Division’s duty roster and manpower schedule.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Build and promote team work spirit.
– Motivate, training and develop staff in order to encourage their professional development.
Rules and Regulations & Other tasks
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Opening & closing Store.
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

– Good command of verbal English
– Minimum 2 years related experience is required
– Have a polite, tactful and friendly attitude
– Good communication skills
– Have good understanding of the needs of customers
– Leadership: Acting leadership by example
– Service orientation: customer service minded
– Teamwork skill: Actively promote team work
– Computer literate: Word, Excel, Powerpoint
– Persuasion: Ability to persuade others in specific situations
– University/ College degree
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

– Training programs
– Monthly sales incentive
– Salary negotiation
– Staff party/Team Building/Trade Union
– Allowance: Gasoline/Meal at Canteen
– Others
– Health care 24/7 (After probation)
– 13th salary bonus
– MBO bonus

Location: General Merchandise Store - Aeon Hai Phong Le Chan

Cập nhật gần nhất lúc: 2022-12-15 23:32:04