Document Staff – Chinese be Advanced

1/ Receive the shipping instructions (SI) in mailbox and systems sent directly
from customers, and check if any data missed
2/Pushing shipper to provide SI
3/create B/L in IRIS2/4, input all BL image information according to customer’s SI
4/create new customer profile in system if needed
5 Issue and send pro-forma B/L to customer for verification via system/Email
6/amend B/L as per revised SI or amendment notice
7/ Calculate BL freight by auto rating and add local charge if needed
8/ according to customer's request amend freight upon approval
9/ Submit VN customs, AMS, ENS
10/ make loading list & remind customer to submit SI/VGM as per deadline.
Fulfil loading list for OPS providing terminal
11/ compare data with loading list after vessel departed, make sure all containers
in BL are matched and loaded on board
12/ ensure B/L data is correct and change B/L status to B/L ready
13/ Print & Issue Original. B/L, Certificate
14/Collect & manage LOI: SWB, telex release, COD, Return shipment, Re-export, low temp of RF container…
14/ Tactful in dealing with customer concerns, services recovery and special service requirements.
15/ Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.