Document Staff

Main Job Purposes:
Being contact window with the Customer Service Department/Agent for all issues related to documentation, cargo tracing, operation to meet customer’s inquiries.
Securing the handling of air outbound documents quickly, safely, accurately, trustfully.
Job Details:
- Receiving air outbound information of shipments from CSD or BD team, creating job in YUNAS, monitoring shipping documents and shipment status.
- Solving promptly customers’ complaints that related to shipment&039;s documents.
- Preparing label & OP sheet for terminal team to handle cargo
- Acknowledge the nature of goods to advise CSD to recheck before processing. Ex: for machine shipment, need to recheck whether it contains oil or battery or not... or need to issue letter of commitment...
- Acknowledge information on customs sheet in order to advise to CSD & related party if any.
- Issuing sale invoices in YUNAS for FAD to collect debits (via monthly SOA) from customers.
- Communicating with CSD/BD by email and phone to serve them all issues related to their shipments.
- Co- ordinating with other internal sections to make sure whole process is properly and smoothly followed
- Submit AMS on airline&039;s system.
- Releasing Yusen Booking confirmation to CSD.
- Communicating with overseas agent/CSD/BD to solve occurred troubles.
- Check buying rate / selling rate to avoid loss shipment.
at the airport.
- Collecting & sending back the original hawb & customs sheet to customer by monthly or as their requirement
- Sending final AWB to customer.
- Co- odinate with FAD & BD to push customers/agent to arrange payment soon.
- Arranging fumigation & insurance (if any).
- Following instruction of airline & destination about E- awb/ E- freight/ SA by Yunas to avoid unexpected fee.
- Issuing final bill, preparing the pouch to send together with cargo & send shipping advice to oversea agent.
- Reporting to upper management as assigned RP (reporting package) and in case of any problem related to shipments timely
- Through daily work, look for shortcomings and propose to monitor.
- Collecting actual photo at SGN terminal warehouse & send to agent/CSD in case damage shpt.

Education:
- Junior college / university graduated (economic/ Foreign trade is preferable).
Experience
No requirement
Soft skill Competency
- Analytical & integrating
- Good communicated in English
- Negotation
- Using specialized software

Attractive Salary Package
Commute Allowance
Others upon interviewing

Cập nhật gần nhất lúc: 2024-07-22 13:20:03