Documentation Supervisor (Forwarder/logistics field)

Team management tasks:
· Be 1st escalation level to support and solve the issues of the team.
· Pro- actively provide ideas/ solution to develop the process/ performance of the team.
· Review/ keep update on all Policies/ SOPs and instruct clearly to the team. Make sure Policies/ SOPs will be followed under strict discipline.
· Well complete other tasks/ projects assigned by high level.
· Manage/ control team workload/ productivity.
· Manage the team of 5+ including training, coaching, and encourage team member for work efficiently.
· Control team performance to make sure no penalty/ loss/ complaint on any shipment.
Daily operation tasks:
· Making weekly/monthly data report of the shipping plan, invoicing team and import team
· Tracing shipments and update to customers & oversea partners.
· Issue the debit note/invoice to customers/ overseas for each shipment
· Closely work with related parties (shipping line, carrier and agent) to arrange the shipping plan.
· Report to manager or upper level when required.
· Prepare Shipping Instruction submitted to carriers/co- loader
· Maintain and build relationships with shipping lines and professional image with customers, cooperate & support other departments.
· Follow TP invoicing team for their daily tasks
· Contact client/agent to get detail shipment for Documentation (NTP)
· Follow up import tasks and back up if needed
· Filing HBL, Telex release, Filing AMS, ISF, send pre- alert,...

Persuasive speaking, willingness to improve are the top customer service attributes a representative needs.
Bachelor degree in Business Administration; Foreign Trade; Logistics
Being careful, responsible, dynamic, enthusiasm & hard working.
Good at communication Skills (Negotiation & Convincible Skills)
Team Work (Collaboration; Conflict Resolution; Challenge and Support)
Having experience in documentation, both nominated & freehand shipments is an advantage.
Good command of English (both verbal & written)
At least 5 year experienced working for LOGISTICS FORWARDER and 3 years at the same level

*** Working time: (5 days/week): Monday to Friday: From 08h00 to 17h30
*** Benefits:

Phone card allowance.
13th month salary, discretionary bonus
Annual intensive health check
Annual travelling
Attendance allowance

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-20 00:30:02