Documentation Supervisor

Cover for the team management and daily operation tasks of Smaller agent:
Team management tasks:
Manage/ control team workload/ productivity.
Manage the team of 5+ including training, coaching, and encourage team member for work efficiently.
Well complete other tasks/ projects assigned by high level.
Pro-actively provide ideas/ solution to develop the process/ performance of the team.
Control team performance to make sure no penalty/ loss/ complaint on any shipment.
Be 1st escalation level to support and solve the issues of the team.
Review/ keep update on all Policies/ SOPs and instruct clearly to the team. Make sure Policies/ SOPs will be followed under strict discipline.
Daily operation tasks:
Closely work with related parties (shipping line, carrier and agent) to arrange the shipping plan.
Filing HBL, Telex release
Contact client/agent to get detail shipment for TP trade.
Making weekly/monthly data report of the shipping plan
Tracing shipments and update to customers & oversea partners.
Maintain and build relationships with shipping lines and professional image with customers, cooperate & support other departments.
Prepare Shipping Instruction submitted to carriers/co-loader
Issue the debit note/invoice to customers/ overseas for each shipment
Report to manager or upper level when required.

Good command of English (both verbal & written)
Persuasive speaking, willingness to improve and thick skin are the top customer service attributes a representative needs.
Good at communication Skills (Negotiation & Convincible Skills)
Bachelor degree in Business Administration; Foreign Trade; Transportation.
Team Work (Collaboration; Conflict Resolution; Challenge and Support)
Being careful, responsible, dynamic, enthusiasm & hard working.
At least 4 year experienced working for LOGISTICS FORWARDER. Having experience in US, ASIA, MIDDLE EAST both nominated & freehand shipments is an advantage.

Cập nhật gần nhất lúc: 2022-05-27 14:52:04