Driver

The Driver has the responsibility to keep his vehicle in perfect condition at all times and to safely drive guests according to their booked itinerary.
Main Duties
• The Driver needs to ensure the proper functioning of his vehicle and must report to the Chief Concierge / Head Driver any maintenance required.
• The Driver must maintain perfect grooming at all times according to established standards.
• The Driver must maintain a dynamic and positive attitude as a hotel representative outside the premises.
• The Driver has the responsibility to keep his car perfectly clean inside & outside at all times
• The Driver must remain available to assist Bellman/Doorman during spare time or upon request from the Chief Concierge.
Guest Service Responsibilities
• The Driver must have good knowledge of the city.
• The Driver must coordinate with Concierge and Head Driver on bookings and flight updates.
• The Driver must maintain limousine standards and prepare amenities and cold towels for guests upon arrival.
• The Driver must drive safely, comply with traffic regulations and follow assigned itineraries.
• The Driver must have knowledge of hotel services and promotions.
• The Driver must ensure guest comfort at all times
Health and Safety
• Ensure that all potential and real hazards are reported immediately and rectified.
• Ensure safety of all persons and property within the premises.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure all staff work in a safe manner.
• Ensure that all emergency procedures are rehearsed, implemented and enforced.
To be fully conversant with:
• Hotel security procedures.
• Hotel fire procedures.
• Hotel Facilities and attractions.
• Hotel Health and Safety policy and procedures.
• Methods of accepted payment of the company.
• Hotel standards of operation and departmental procedures.

Knowledge and Experience
• Minimum 2–3 years of experience as a Hotel Driver or in a similar guest- facing role, preferably in a luxury 5- star hotel environment.
• Strong interpersonal skills and the ability to interact professionally with international guests in a luxury environment.
• Strong familiarity with Hanoi routes, tourist attractions, and airport/hotel transfer procedures.
• Ability to work flexible shifts, including early mornings, late evenings, weekends, overnight, and public holidays as operationally required.
• Fluent in English (verbal communication required); additional languages are a plus.
• Solid understanding of hotel operations, guest service standards, and professional driving etiquette.
• Proficiency in basic Microsoft Office (Excel, Word) for daily reporting and communication.
• Possession of a valid B2 driving license or above with an excellent driving record.
• Basic knowledge of Opera PMS is an advantage.
Competencies
• Good communication and interpersonal skills.
• Guest- oriented and customer focus service minded.
• Professional appearance and attitude.
• Strong attention to detail.

2 days off per week
Professional and inspiring working environment
Annual Summer Outing
Global career mobility opportunities
Learning & development opportunities within Accor group
Social insurance in accordance with the law
A chance to grow your career in a luxury, world- class environment
Recognition culture & employee engagement activities
Daily meals provided at the Staff Cafeteria
Full salary and service charge during probation
Thoughtfully designed benefits supporting your wellbeing and growth
Competitive salary package with service charge
Attractive gifts for public holidays and special occasions

Cập nhật gần nhất lúc: 2026-05-21 00:35:03