Driver Engagement Team Leader

About usBe Group is on a mission to become a super app, providing a seamless experience across ride- hailing, food delivery, grocery delivery, and a variety of digital services. We are currently seeking an Expansion Lead to drive growth and expand our presence across cities throughout Vietnam. This role will focus on expanding our services into new cities, optimizing end- to- end conversion, and managing P&L expansion cities. Join us in shaping the future of the super app experience and help bring our vision to more communities nationwide!
Key Responsibilities

Make annual plans, budget estimates and control budgets
Develop a detailed training plan for drivers to ensure the image of a professional driver is built, while improving the quality of customer service
Plan, implement and develop the driver community through training, engagement and driver welfare programs
Participate in meetings with the driver team, trainers to deploy new policies and answer drivers&039; questions about be policies, features on the application
Develop a communication direction including the method, content and tone/mood suitable for drivers and ensure the rate of drivers reading and understanding the communication content
Manage and develop members in the team
Manage the driver team and maintain engagement
Organize periodic offline events and call for sponsorship from brands/partners
Connect and build relationships with potential partners to bring periodic benefits to drivers while increasing benefits for be drivers

Requirements

Experience in planning, budgeting and budget control
Minimum 3 years of hands- on experience in driver community management or technology- based transportation companies
Proficiency in Microsoft Office including Excel, Word and PowerPoint
Excellent verbal and written communication skills as well as interpersonal, organizational and time management skills
Experience managing offline events is an advantage
Minimum 2 years of management skills or management position
Strong analytical, problem- solving and project management skills
Proactive attitude and ability to multitask

Benefit:

Annual health check
Social Insurance
Transportation fee (BE&039;s services)
Team Building and many engagements activities.
13th salary
15 days annual leave
Holiday bonus
Medical healthcare
Performance bonus

Cập nhật gần nhất lúc: 2024-12-10 16:15:03