Driver Operations Lead

Driver development: manage offline driver acquisition channels, while retaining drivers on the platform via driver missions and activities
Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions.
Community management: actively moderate (bring people together), leverage, lead the driver community to shape the best service quality to users and the best worth for drivers.
Cooperate with internal departments such as CS, Sales team to ensure users&039; experience as well as platform SLA.
Driver operations standards: identify, continue improvement, build, and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring.

Strong empathy to understand the needs of drivers and users. Calm under pressure. You have excellent organizational skills, integrity, and great follow- through on tasks
Degree holder with 2- 3 years of operational/leadership experience, preferably in a logistics/e- commerce fulfillment environment
Proven track record of hands on leadership experience through managing sizable teams
Vietnamese national with fluency in English and Vietnamese.
Knowledge and understanding of mobile and web technologies

Laptop and working equipment provided;
Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
International team with a diverse background: Collaborate with some of the world&039;s best talent;
Salary reviews once per year or on excellent performance;
Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles;
PVI Healthcare & free comprehensive annual check- up for employees;
Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year- End Party, etc.

Cập nhật gần nhất lúc: 2024-06-08 21:50:05