Driver Operations Lead

What you&039;ll do

Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions.
Driver management: maintain an over- supplying effort by developing online /offline acquisition channels, by efficiently scheduling and training and effectively retaining drivers on the platform.
Driver operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring.
Community management: actively moderate (bring people together), leverage, lead the driver community to shape the best service quality to users and the best worth for drivers.

What we seek

Data- driven to identify leverages and make the best decisions for the business in every situation.
Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
Leadership skills to deal with a large and diverse driver community in Hanoi.
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.

Knowledge and understanding of mobile and web technologies
Proven track record of hands on leadership experience through managing sizable teams
You have excellent organizational skills, integrity, and great follow- through on tasks
Degree holder with 2- 3 years of operational/leadership experience, preferably in a logistics/e- commerce fulfillment environment
Strong empathy to understand the needs of drivers and users. Calm under pressure.
Vietnamese national with fluency in English and Vietnamese.

Laptop, Chế độ bảo hiểm, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-06 04:00:03