Driver Operations Lead

What you&039;ll do

Driver operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring.
Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions.
Community management: actively moderate (bring people together), leverage, lead the driver community to shape the best service quality to users and the best worth for drivers.
Driver management: maintain an over- supplying effort by developing online /offline acquisition channels, by efficiently scheduling and training and effectively retaining drivers on the platform.

What we seek

Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
Data- driven to identify leverages and make the best decisions for the business in every situation.
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
Leadership skills to deal with a large and diverse driver community in Hanoi.

What you’ll need

Proven track record of hands on leadership experience through managing sizable teams
Vietnamese national with fluency in English and Vietnamese.
Strong empathy to understand the needs of drivers and users. Calm under pressure.
Degree holder with 2- 3 years of operational/leadership experience, preferably in a logistics/e- commerce fulfillment environment
You have excellent organizational skills, integrity, and great follow- through on tasks
Knowledge and understanding of mobile and web technologies

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-05-19 15:15:03