POSITION OVERVIEW
As a Due Diligence Analyst, you are expected to provide support through data analysis, investigation, research and interpretation. You are expected to provide Due Diligence services by following strict rules, policies and instructions set by the client in compliance with KYC, AML Regulations, Counter- Terrorist Financing regulations, Sanctions Regulations, and Customer Due Diligence policies. You will be responsible for managing the onboarding process for new merchants or individuals, ensuring that all required documentation is collected, reviewed, and client concerns are addressed. You are also expected to contribute to the overall performance of the team by providing accurate, concise and timely reports, direct client support, and hands- on execution of these tasks. You are expected to assist the Specialist in resolving complex cases appropriate to the account assigned and deliver accurate advisement to your client, internal or external.
WHAT WILL YOU DO?
Due Diligence Support
Extends support to the due diligence processes of clients outsourced to Payreto.
Attends Client Inquiries in a timely manner.
Handles Know Your Customer (KYC) / Know Your Business (KYB) processes as part of the Onboarding as a Service processes.
Handles due diligence cases from Payreto Clients
Performs necessary checks and identifies any potential risk / issues clients might face.
Identifies, resolves and/or communicates issues related to applications and/or miscellaneous documentation in a timely fashion.
Updates process guides as coordinated with the team.
Know- Your- Customer (KYC) Checks
Performs required checks (Politically Exposed Persons (PEPs) and Sanctions/Adverse Media hits on individuals and entities)
Assesses completeness and document quality prior to ensure that the documents are correct and are up to date to the commencement of the business relationship
Accesses public information sources such as income and asset declarations to assess the risk level of the customer to help develop a higher level of identity assurance
Verifies if there are changes in the customer’s ownership, products and services, or the business that merits
Carries out background checks: collecting and monitoring all relevant documents concerning the identity of the customer, as well as gaining insight into their business, ownership structure, and financial transactions for customer onboarding.
Client / Customer Engagement
Engages the client or the clients’ representative (e.g. account manager, operation specialist, process managers, etc.) to provide feedback, support, and or implementation of services outsourced to Payreto.
Proactively engages the client and/or client customers to provide the best customer experience possible.
Participates in the clients’ internal account management calls and meetings to provide an overview of the status of processes outsourced to Payreto.
Reports Generation
Generates Leadership Report ensuring proper documentation of the meetings with client, internal team updates, workload projection, and any other significant updates.
Ensures an accurate and on time delivery of offered solutions to assigned clients based on their needs.
Ensures accurate reporting of activities, opportunities, and/or challenges to the account manager assigned.
Other Tasks
Maintains quality service by monitoring standards and/or advising Account Managers and Team leads of potential problems.
Extends work hours when needed.
Recommends and proactively implements opportunities for increased departmental efficiency.
Performs other official work as instructed by the immediate supervisor/manager.
