Duty Manager

Overseeing the operations of Front Office Department
- Demonstrate thorough knowledge of and encourage active selling all products, services and special events within the hotel, leading by example.
- Assist with associate scheduling and rostering to provide adequate coverage of shifts.
- Be proactive in observing operational needs across the hotel
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Overseeing the quality of guest service quality of resort
- Coordinate the maintenance and utilization of the Guest History database, to ensure that Returner Guest receive special attention.
- Work closely with other deparments to priortize guest services.
- Ensure that all guests are warmly welcomed, and recognized.
- Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction
- Be proactive to meet our guests as much as possible to obtain their satisfaction.
Training and coaching
- Ensure that all Front Office associates are motivated and trained in the correct method of Front Office service
- Assisting with the maintenance of standards and procedures, training, certification, and performance appraisals.

Trình độ/ Qualification:

Tốt Nghiệp Nghành Nghề Liên Quan.

Kinh nghiệm / Experience:

Ưu tiên ứng viên đã từng làm môi trường resort, khách sạn tiêu chuẩn 5*.
Có kinh nghiệm từ cấp Tổ trưởng/ Giám sát.

Hỗ trợ nhà ở
Hỗ trợ 1 bữa ăn trong ca.
Hỗ Trợ các loại bảo hiểm.
Hỗ trợ học phí cho con tại Trường Quốc Tế Kinh Bắc
Miễn phí/ Giảm giá các dịch vụ của của resort
Cơ hội thăng tiến cao
Môi trường phục vụ theo tiêu chuẩn Quốc tế

Cập nhật gần nhất lúc: 2024-05-17 21:35:02