Pullman Danang Beach Resort

Tuyển dụng Duty Manager tại Đà Nẵng - Pullman Danang Beach Resort


Tuyển dụng Duty Manager tại Đà Nẵng - Pullman Danang Beach Resort


Nộp hồ sơ online

Thông tin tuyển dụng

Việc làm tại: ➢ Quận Ngũ Hành Sơn - Đà Nẵng (Đà Nẵng)
Mức lương:Thỏa thuận
Hạn nộp hồ sơ: 10-06-2022
Chức vụ: Nhân Viên
Hình thức: Toàn thời gian
Kinh nghiệm: Cao Đẳng
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật

Mô tả công việc

Overview of duties

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Occupy the hotel lobby and other public areas, particularly at busy times

Engage Guests in conversation and provide general assistance

Manage, record, and resolve promptly all Guest complaints

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to long-stay Guests

Understand all credit procedures and ensure they are applied

Stay current with all hotel products, services, policies and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle, record and follow through with management issues or emergencies that arise

Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc

Main responsibilities

Customer relations

to bring your previous supervisory and management experience to our Front Office Department to ensure a high quality, consistent and personalized experience for all our guests and patrons of the Hotel, and coordination with all other departments of the hotel thereby contributing to and supporting the reputation of our hotel. In charge of Planning and monitoring VIP&039;s guest stay

Professional techniques / Production

Represents the hotel in a positive manner on and off duty.

Makes reports to General Manager and to the Head Office.

Checks the City Ledger and PM Accounts with the financial controller.

Ensures that the statitics data concerning the daily operations of the Front Office are correctly recorded

To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation•In charge to handle guest complain and ensure that approriate action has been actionned

Making sure that Duty log is duely filled and communicate to all departments

Sets up the norms and procedures of department according to the specificattions of the hotel; ensure that these norms and procedure adre followed through.

Consolidates the policies of the department and ensures their application.

Transmits his/her knowledge to the staff to improve their performance and corrects them if necessary.

Prepares all the necessary documents for the day to day operation and assigns the tasks to subordinates.

Handles and solves special requests and complains.

Checks so that tasks are accomplished accurately by the staff.

Supervises the work of subordinates.

Delegates tasks to his subordinates to prepare them for bigger responsibility.

Controls and ensures the follow up of the reservation system.

Checks operational documents like Front Oxxffice logbook, a rrival and departure lists.

Assign rooms for the following day

Presents in the lobby during the busy period like check-in and checkout.

Authorizes room changes, rebates.

Participates in the periodical meeting with all managers.

Inspects all equipment continously and keep the well amintained to ensure proper funtioning.

Builds teamwork and staff morale in the department.

Prepares the schedule of the staff.

Guides/coaches/motivates staff to provide a high level of service to the resort guest.

Attends all the assigned training programs.

Helps to minimize wastage, neglect, breakage and mishandling of equipments and supplies.

Takes f ull responsibility of tasks that has been assigned to him/her.

Controls the hygience and cleanliness of work are, equipent and material.

Controls and applies strickly all safety and hygiene policy regulation and procedure of the hotel.

Constantly controls adherence to the grooming standards of Pullman Danang Beach Resort, also within other departments.

Conducts herself/ himself in a respectable way so as to provide a role model for junior staff.

Performs other duties as maybe assigned.

Team management and cross-departmental responsibilities

Is responsible to control Front Office operations in regards of accounting procedures and guest service procedures.

Is responsible to be present around the resort to make sure that all connectors witout senior maangement are performing their duty and are compliant with Pullman Brand standard

Is responisble to prepare VIP arrivals and maintain relation with In house VIPs

Commercial / Sales

• Promotes the hotel&039;s range of services in order to increase sales.

• Applies and actively supports the hotel&039;s pricing policy in order to increase REVPAR.

• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest&039;s needs.

• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.

• Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.

Management and administration

• Daily reports on hotel daily activity / Guest complain

• Security/Confidentiality: Handle highly confidential finacial, employee, corporate data, legal and tax information on daily basic.

Hygiene / Personal safety / Environment

• Enviroment: Indoor, office enviroment. Standard hotel business hours must be maintained. Additional hours necessary to provide support for special funtions that require the assistance of a Duty Manager Professional working enviroment.

Yêu cầu công việc


Education / Professional experience

International Hotel background or Local Hospitality school

2 years experience handling all Front Desk Supervisor/ Front Des Staff. Preferably in the hospitality industry. Ability to work in a computer based, multi-task enviroment

Must be computer proficient. Have ability to communicate fluently in the English language, both verbally and writing. Be able to communicate effectively at all levels. Be alert and reponsible, the business funtions seven day a week, 24 hours a day. A hospitalitties eviroment.

Skills / Qualities

Pullman: a new service attitude centred on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual&039;s sense of curiosity,

pen-mindedness, interpersonal skills and sense of initiative.

• Team spirit

• Good Empathy skills

• Good listenner

• Enthusiastic

• Spontaneous and empathic

• Good listening skills and ability to anticipate

• Good presentation, confident speaking skills

• Dynamic

• Sales oriented

Quyền lợi

Quyền lợi được hưởng

Follow the hotel&039;s rules

Cập nhật gần đây lúc: 2022-05-14 15:23:03
#Tóm tắt tin tuyển dụng Bạn đang xem tin Việc làm Tuyển dụng Duty Manager tại Đà Nẵng - Pullman Danang Beach Resort trong ngành Chăm Sóc Khách Hàng, Quản Lý Điều Hành được tuyển dụng tại ➢ Quận Ngũ Hành Sơn - Đà Nẵng (Đà Nẵng) bởi Pullman Danang Beach Resort. Pullman Danang Beach Resort đang cần tuyển nhân sự với hình thức làm việc: Toàn thời gian. yêu cầu kinh nghiệm Cao Đẳng. Website tìm việc làm 123job.vn cập nhật tin Tuyển dụng Duty Manager tại Đà Nẵng - Pullman Danang Beach Resort cách đây lúc 2022-05-14 15:23:03. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc
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