Duty Manager

* General Purpose
To be responsible for the smooth and efficient running of the Front Desk operation, ensuring maximum guest satisfaction whilst adhering to the Hotel Brand Standards. To be responsible for the overall protection of hotel property and to ensure the safety and security of guests and employees during shifts.
* Main Duties
- Attend and chair the daily briefings.
- Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Encourage rooms & breakfast upselling daily to the team and share result and feedback
- Ensure VIP rooms are ready, checked and all in order prior arrival
- Check online comments (Trip advisor, Booking.com etc) and investigate issues then report to the manager
- Other duties as assigned.
- Check Hotel situation, occupancy, functions, groups, MIPs
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Carry out any other reasonable task (which may not be stated here) as requested.
- File daily reception report and documents systematically.
- Assist in Task Force Teams for new openings
- Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Attend guest requests and take action accordingly
- Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
- Register and process check in for all arrivals
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
- Co- ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
- Perform Check in & Check Out at the reception
- Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of theoperations.
- Attend management morning briefing if needed/requested
- Ensure guest comments are investigated and reply back to guest accordingly
- Assist Hotel Manager on Duty when/if required.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
- Handle guest complaints and take action immediately to ensure satisfaction is delivered
- Maintain daily courtesy call sheet and share feedback/action with the manager
- Announce VIP rooms to Housekeeping and F&B departments
* Salary and Allowances/Lương và các chế độ khác
- Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
- Support to relocation allowance by ranks./Hỗ trợ chi phí nhận việc.
- Monthly meal allowance./Phụ cấp tiền ăn hàng tháng
- Home Visit allowance/Phụ cấp về thăm nhà.
* Benefits/Các chế độ Phúc lợi
- International working environment, join courses of Hotel Standard/Môi trường làm việc quốc tế và được tham gia các khóa học theo tiêu chuẩn Khách sạn.
- Supported housing staff with full amenities and entertainment area./Hỗ trợ nhà ở nhân viên với đầy đủ trang thiết bị
- Support shuttle bus to Hotel./Xe đưa đón nhân viên
- Support for 2 meals during the work shift./Hỗ trợ 2 bữa ăn trong ca làm việc.
- Uniforms are provided according to Hotel standards./Được cung cấp đồng phục làm việc.
* Insurance policy/Chính sách bảo hiểm
- 24/7 accident insurance/Bảo hiểm tai nạn 24/7
- Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.

* Knowledge & Experience/Kiến thức và kinh nghiệm.
- Có bằng cử nhân hoặc cao đẳng chuyên ngành Ẩm thực, Quản trị khách sạn, Du lịch hoặc tương đương.
Diploma or Degree in Food and Beverage, Hospitality, Tourism Management or equivalent.
- Ít nhất 02 năm kinh nghiệm ở vị trí tương đương.
At least 02- year experience on the same position.
- Tiếng Anh: khả năng viết và giao tiếp tốt.
English: good writing and communication skills
- Kỹ năng vi tính: sử dụng tốt vi tính văn phòng
IT skills: good in Microsoft office.
- Sử dụng thành thạo phần mềm quản lý khách sạn (Opera/ Protel/ Smile…) và có kĩ năng cơ bản về các phần mềm của Microsoft Office
Knowledge of Hotel PMS (Opera/ Protel/ Smile…) and basic skills of Microsoft Office.
* Competencies/Các năng lực cần thiết.
- Kỹ năng tốt về chăm sóc khách hàng và quan hệ công chúng
Excellent skills In Customer Service and Public Relations.
- Kỹ năng lãnh đạo, giao tiếp và ứng xử, đào tạo
Strong leadership, interpersonal and training skills
- Diện mạo và tác phong chuyên nghiệp mọi lúc mọi nơi.
Well- presented and professionally groomed at all times.
- Có khả năng thực hiện đa nhiệm, làm việc dưới áp lực cao.
Ability to multi- task, work well in stressful & high- pressure situations.

Cập nhật gần nhất lúc: 2024-04-03 12:06:34