Duty Manager

• Promotes inter- hotel sales and in- house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Responds to guest needs and resolves related problems
• Analyses the rate variance report to ensure rooms revenue control
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Supervises and directs Reception and Reservations personnel.
• Fully conversant with all hotel emergency procedures.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Ensures VIPs and priority club guests receive special attention
• Provides input for Front Office meetings.
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Provides functional assistance and direction to all departments.
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Works with Superior and Human Resources on manpower planning and management needs
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Inspects front of house and back of house regularly for cleanliness.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Supports and assists Front Office personnel and all departments at peak periods.

Required Skills –
• Good writing skills
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving and organizational abilities
Qualifications –
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience –
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Hotel&039;s Activity
- Accident Insurance 24/7
- Full Insurance policy per current labor law.
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Duty Meals
- Uniform
- Other benefits per Vietnam labor law.

Cập nhật gần nhất lúc: 2024-03-17 19:50:39