Duty Manager

* ADMINISTRATIVE
- Ensures that all Reception staff performs duties in accordance with hotel policy.
- Participates in all staff and training meetings as directed by the Front Office Manager.
- Ensures the efficient operation of all Front Office departments at night.
* OPERATIONAL
- Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.
- Provides current information about hotel facilities, services and special events to Front Office staff as required.
- Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the
Front Office staff as required.
- Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager
- Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
- Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
- Ensures hotel facilities and services are promoted to guests and visitors.
- Checks safety deposit box keys and reports missing keys to Front Office Manager.
- Prepares necessary room vouchers and other information for following day’s business.
- Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
- Ensures all master folios are checked before the end of the shift.
- Ensures master keys are checked and secured.
- Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel
and guest security.
- Provides assistance to guest in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front
Office staff under supervision.
- Ensure VIP is welcomed and bid farewelled. Their room is checked by FO before their arrival
- Reports any potential health or safety hazards promptly to the Front Office Manager
- To always be visible and accommodating for all of our guest and staff needs
- To observe the conduct and appearance of associates during the overnight shift.
- To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
- Attend morning meeting and manage department operation when FOM is absent.
- Department cost control.
- To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
- When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
- To constantly be in contact with in house guests during their stay by visiting them in restaurants, and throughout the out.
- To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the
- Plan training and implemented.
hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
- Performs other duties as maybe requested by the Front Office Manager.
- To maintain good working relationship with all departments.
- To complete any additional tasks assigned by the Front Office Manager.
- Other tasks shall be discussed via interview.
* Benefits:
- 22 standard working days per month.
- Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
- Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
- Receiving 100% of salary during probation time.
- Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
TV, internet, cable TV).
- Other attractive bonus policies for encouragement and motivation
- Free- provided Bao Viet health and accident insurance.
- Positive career development opportunities.
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- 12 to 14 days annual leave.
- Young and dynamic working environment.
- Free training courses from basic to advance by Banyan Group Academy.

- Fluent in English.
- Good communication skills, management skills, and problem- solving skills

Cập nhật gần nhất lúc: 2024-04-05 22:25:25