Duty Manager

OVERALL OBJECTIVE
Under the general direction of the Front Office Manager, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinate with all departments in the hotel. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
MAIN DUTIES
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Analyses and approves discounts and rebates.
• Report daily activities in logbook
• Analyses the rate variance report to ensure rooms revenue control
• Promotes inter- hotel sales and in- house facilities.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Supervises and directs Reception & Bell team personnel.
• Ensures front line staff complies with FIT marketing techniques and maximize sales
• Cooperates, coordinates and communicates with other hotel departments as required.
• Ensures VIPs and A/Club club guests receive special attention
• Fully conversant with all hotel emergency procedures
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• When on night shift, performs duties per the Night Managers duties
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Responds to guest needs and resolves related problems
• Checks billing instructions and monitors guest credit
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Supports and assists Front Office personnel and all departments at peak periods.
• Provides functional assistance and direction to all departments.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Provides input for Front Office meetings.

• Proficient in the use of Microsoft Office and OPERA
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Problem solving and organizational abilities
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Salary and Allowances

Home Visit allowance
Support to relocation allowance by ranks
Full Salary & monthly Service Charge in probation period

Benefits

Support for full meals during the work shift and day off.
International working environment, joining training courses according standard of Accor.
Support shuttle bus to Hotel.
Uniforms are provided according to Hotel standards.
Supported housing staff with full amenities and entertainment area

Insurance policy

Suncare Insurance according to the provisions of policy SunGroup
Insurance according to the provisions of Labour law

Cập nhật gần nhất lúc: 2025-06-13 16:20:02