Duty Manager

OVERALL OBJECTIVE
Under the general direction of the Front Office Manager, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinate with all departments in the hotel. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
MAIN DUTIES
• Fully conversant with all hotel emergency procedures
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Checks billing instructions and monitors guest credit
• Promotes inter- hotel sales and in- house facilities.
• When on night shift, performs duties per the Night Managers duties
• Report daily activities in logbook
• Analyses the rate variance report to ensure rooms revenue control
• Supports and assists Front Office personnel and all departments at peak periods.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Responds to guest needs and resolves related problems
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Ensures front line staff complies with FIT marketing techniques and maximize sales
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Provides functional assistance and direction to all departments.
• Supervises and directs Reception & Bell team personnel.
• Provides input for Front Office meetings.
• Ensures VIPs and A/Club club guests receive special attention
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Analyses and approves discounts and rebates.

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Proficient in the use of Microsoft Office and OPERA
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Good writing skills
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities

Salary and Allowances

Support to relocation allowance by ranks
Full Salary & monthly Service Charge in probation period
Home Visit allowance

Benefits

Support shuttle bus to Hotel.
International working environment, joining training courses according standard of AccorHotels.
Supported housing staff with full amenities and entertainment area
Support for full meals during the work shift and day off.
Uniforms are provided according to Hotel standards.

Insurance policy

Insurance according to the provisions of Labour law
Suncare Insurance according to the provisions of policy SunGroup

Cập nhật gần nhất lúc: 2024-03-11 08:30:36