Duty Manager

Front Office Operation
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Assist Guest Relations in greeting, rooming, and sending off guests
• Ensure procedures of On- Call Valet Desks and driveways are manned at all times and run efficiently
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Ensure documentation of all guest related issues using the logbook
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Conduct Night Audit Process for hotel
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Sign media and supervise shift handover procedures
Team Management
• Provide department orientation and training of the hotel service standards, procedures and programs
• Motivate and provides a work environment which brings out the best in team members
• Constantly monitor team members’ appearance, attitude and degree of professionalism

Minimum 1 year of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Diploma in Tourism / Hospitality Management
Good working knowledge of MS Excel, Word, & PowerPoint
Good communication and customer contact skills
Strong leadership, interpersonal and training skills
Ability to speak other languages and basic understanding of local languages will be an advantage

Opportunity for career advancement, training and development within the property and across the world
Working in teamwork environment & experiencing multitasking to enhance skills for international hotel’s service standard
Competitive remuneration package
Other benefit as per hotel policy and Labor law
100% service charge earned during probation period
Joining one of the biggest International Hotel Group in the world
Accor employee’s benefits as per hotel policies
Opportunity to experience international hotel’s service standards & to grow interpersonal skills.

Cập nhật gần nhất lúc: 2025-06-13 16:20:02