Duty Manager (Front Office)

Maintain a sound financial business mind- set, cost control, strategic upsell and looks for self- improvements
Oversee rosters on a daily basis, ensure budget & business levels are taken care, relevant holiday considerations
Handle guest complaints and refer them as necessary, follow up on corrective action using the LAST model
Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance
Be responsible for your department P&L and departmental financial KPIs
Know system recovery procedures and contingency plan for emergencies
Has a broad knowledge of how the business is run, focuses on the major factors to ensure business is profitable
Assist in the preparation of efficient work schedule for Front Desk, arranging annual leave, taking into account project occupancy & forecasts and large group movements, especially those with early or late arrivals/ departures

• Required Skills
- A general understanding of hotel operation processes (rooms, food, banquets, cooking, etc.): In- house semi- professional
- Communication skills(Negotiation/Presentation/Speech/Listening): In- house semi- professional
- Foreign Language(ENG required, second language preferred: Explanation level)
- An in- depth understanding of room related operations (finance / service / sales): An in- depth understanding of room related operations (finance / service / sales)
• Qualifications
- At least 3 years of work experience in the related departments (front desk, H/K, etc.)
- Bachelor&039;s degree holder: major in business administration or hotel management
• Experiences
- At least 2- 4 years working experience at same position in 4- 5 star Hotel & Resort

*Attractive salary
* Professional and friendly working environment
* Competitive benefit package
- 24h accidental insurance, health care insurance for self and dependants
- Service Charge support, meal + transport + mobile allowances during pre- opening
- Uniform + staff meals + shuttle bus are provided
- 2 days off/ week, 12 annual leaves/ year

Cập nhật gần nhất lúc: 2024-03-27 11:17:40