DUTY MANAGER

Duties and Responsibilities
Assists the Front Office Manager in supervising the activities of the section heads to maintain efficient Front Office operations and services.
Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
Basic Functions
• Prepare occupancy, revenue, and other statistical reports to update management on the hotel’s current standing in terms of room sales.
• Maintain hotel standards by overseeing activities of associates; by assisting the Department Trainers in developing training plans for their sections.
• Establish and maintain an effective cost control system by checking the requisition and usage of supplies to maintain proper inventory levels necessary for the efficient operation of the department.
• Enhance team member morale, support and embrace a team atmosphere, and lead by example.
• Perform daily administrative work by checking the work schedules, reading and acting on logbook entries, checking the cleanliness of work areas, and supervising the grooming and work behavior of associates to ensure that work standards are met and maintained.
• Check VIP rooms, meet and greet VIP guests, resolve guest complaints and recommend actions for improvement of work procedures to ensure the comfort and enjoyment of guests.
• Deputize the Front Office Manager in his absence to ensure smooth and orderly running of the department.

- General knowledge of contract laws
- Excellent reading, writing and oral proficiency in English language
- Minimum two years of experience in the same position
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Local market knowledge preferred
- Bachelor’s degree preferred
- Experience managing to brand standards
- Proficient computer skills including Microsoft Office suite

- Uniform & duty meals
- Internal Careers Advancement
- Learning and development within Radisson Hotels Group
- Competitive salary and benefit package

Cập nhật gần nhất lúc: 2025-06-13 16:30:02