Duty Manager

Ensures that all Reception staff performs duties in accordance with hotel policy.
Participates in all staff and training meetings as directed by the Front Office Manager.
Ensures the efficient operation of all Front Office departments at night.
OPERATIONAL
Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
Ensures master keys are checked and secured.
Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.
Plan training and implemented.
Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.
Attend morning meeting and manage department operation when FOM is absent.
Ensure VIP is welcomed and bid farewelled. Their room is checked by FO before their arrival
To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
Ensures all master folios are checked before the end of the shift.
Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager
To observe the conduct and appearance of associates during the overnight shift.
Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
Checks safety deposit box keys and reports missing keys to Front Office Manager.
To constantly be in contact with in house guests during their stay by visiting them in restaurants, and throughout the out.
To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
To always be visible and accommodating for all of our guest and staff needs
Performs other duties as maybe requested by the Front Office Manager.
To maintain good working relationship with all departments.
When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
Provides assistance to guest in all hotel emergency evacuation and medical procedures.
Other tasks shall be discussed via interview.
Reports any potential health or safety hazards promptly to the Front Office Manager
Ensures hotel facilities and services are promoted to guests and visitors.
To complete any additional tasks assigned by the Front Office Manager.
Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
Provides current information about hotel facilities, services and special events to Front Office staff as required.
Prepares necessary room vouchers and other information for following day’s business.
Department cost control.

Good communication skills, management skills, and problem- solving skills.
Fluent in English.

Other attractive bonus policies for encouragement and motivation
Free- provided Bao Viet health and accident insurance.
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
22 standard working days per month.
Positive career development opportunities.
Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
Receiving 100% of salary during probation time.
12 to 14 days annual leave.
Free training courses from basic to advance by Banyan Group Academy.
Young and dynamic working environment.

Cập nhật gần nhất lúc: 2024-03-27 23:16:49