Duty Manager

* ADMINISTRATIVE
- Ensures the efficient operation of all Front Office departments at night.
- Participates in all staff and training meetings as directed by the Front Office Manager.
- Ensures that all Reception staff performs duties in accordance with hotel policy.
* OPERATIONAL
- Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.
- Provides current information about hotel facilities, services and special events to Front Office staff as required.
- Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the
Front Office staff as required.
- Checks safety deposit box keys and reports missing keys to Front Office Manager.
- Ensures master keys are checked and secured.
- Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
- Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
- Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel
- Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager
- Ensures all master folios are checked before the end of the shift.
- Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
- Ensures hotel facilities and services are promoted to guests and visitors.
- Prepares necessary room vouchers and other information for following day’s business.
and guest security.
- Provides assistance to guest in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front
Office staff under supervision.
- Reports any potential health or safety hazards promptly to the Front Office Manager
- Ensure VIP is welcomed and bid farewelled. Their room is checked by FO before their arrival
- Plan training and implemented.
- Attend morning meeting and manage department operation when FOM is absent.
- To always be visible and accommodating for all of our guest and staff needs
- Department cost control.
- To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.
- To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the
- To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
- When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
- To observe the conduct and appearance of associates during the overnight shift.
- To constantly be in contact with in house guests during their stay by visiting them in restaurants, and throughout the out.
hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.
- To complete any additional tasks assigned by the Front Office Manager.
- Other tasks shall be discussed via interview.
- Performs other duties as maybe requested by the Front Office Manager.
- To maintain good working relationship with all departments.
* Benefits:
- Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
- Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
- Receiving 100% of salary during probation time.
- 22 standard working days per month.
- Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
TV, internet, cable TV).
- Positive career development opportunities.
- 12 to 14 days annual leave.
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free- provided Bao Viet health and accident insurance.
- Young and dynamic working environment.
- Other attractive bonus policies for encouragement and motivation
- Free training courses from basic to advance by Banyan Group Academy.

- Good communication skills, management skills, and problem- solving skills
- Fluent in English.

Cập nhật gần nhất lúc: 2024-04-03 11:56:14