Duty Manager/ Quản lý ca trực

Provides functional assistance and direction to all departments.
Takes action with the Property Management Systems (PMS) in emergency situation.
Analyses and approves discounts and rebates.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Analyses the rate variance report to ensure rooms revenue control
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Works with Superior and Director of Finance in the preparation and management of the Department’s budget
Cooperates, coordinates and communicates with other hotel departments as required.
Inspects front of house and back of house regularly for cleanliness.
Responds to guest needs and resolves related problems
Fully conversant with all hotel emergency procedures.
Ensures VIPs and priority club guests receive special attention
Works with Superior and Human Resources on manpower planning and management needs
Checks billing instructions and monitors guest credit
Supports and assists Front Office personnel and all departments at peak periods.
Provides input for Front Office meetings.
Promotes inter- hotel sales and in- house facilities.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Supervises and directs Reception and Reservations personnel.
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

Required Skills:

Good writing skills
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving and organizational abilities
Proficient in the use of Microsoft Office and Front Office System

Qualifications:

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience:

2- year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Competitive salary and benefits package
Dynamic and international working environment
Other benefits as per Hotel policies
International training opportunities and career development

Cập nhật gần nhất lúc: 2024-06-06 15:35:04