Duty Manager - Quản Lý Tiền Sảnh

* Coordinate the Front Office Manager
- Coordinate the preparation for welcoming VIP guests and groups.
- Perform supervision of the lobby department&039;s operations in the hotel, ensuring that work positions adhere to procedures and are efficient.
- Receive customer requests and complaints and coordinate with relevant departments to promptly respond and resolve them to ensure customer satisfaction.
- Personally inspect the preparation and setup of rooms for VIP guests.
- During your shift, perform inspections of the various areas within the hotel, such as meeting rooms, restaurants, bars, swimming
- Personally welcome and accommodate VIP guests and groups staying at the hotel according to appropriate protocols.
- Check the list of VIP rooms and group arrivals for the day.
- Promptly report incidents beyond authority or ability to resolve to superiors.
- Resolve customer requests and complaints
- Check and ensure that all letters, parcels, messages, etc., are promptly delivered to guests.
- Record the content of requests and complaints that occur during working shifts in the logbook. Inspect the operations of various areas within the hotel
pools, IT rooms, hallways, etc.
- Directly or instructively provide job training and guidance to new hotel staff members.
- Provide guidance and training to staff
- Participate in assigned training courses to enhance the skills and knowledge of hotel staff.
- Ensure that the areas are opened and closed according to the prescribed schedule.
- This is to promptly identify any issues that may arise and take swift action to address them.
* Other tasks
- Encourage customers to provide feedback on the quality of hotel services, paying attention to specific comments and opinions for verification and appropriate adjustments.
- Participate in training courses to enhance professional skills when provided with opportunities by the hotel.
- Prepare work reports according to regulations and attend all relevant meetings.
- Hold shift handover meetings with other shift managers before and after each shift to discuss any specific issues that occurred during the shift.
- Perform other tasks as requested by superiors.
- Regularly coordinate with relevant departments to conduct a comprehensive inspection of the entire hotel, particularly issues related to the electrical system, machinery, and equipment.

* Work Location : 52 Bát Sứ, Hoàn Kiếm, Hà Nội

- Có kỹ năng tổ chức, kỹ năng lập kế hoạch
- Có tối thiểu 2 năm làm việc ở vị trí tương đương tại các khách sạn 4 sao trở lên,
- Có khả năng giao tiếp, thuyết trình
- Nam / nữ tuổi từ 28 đến 45, hình thức ưa nhìn
- Giao tiếp tiếng anh tốt ( biết thêm một ngoại ngữ khác là một lợi thế, gồm: tiếng Nhật, Hàn, Pháp, Trung...)
- Nhiệt tình, chịu khó, có tâm với nghề.
- Sử dụng thành thạo máy tính, word, excel
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- Enthusiastic, hard- working, dedicated to the profession.
- Have at least 2 years working in a similar position at 4- star hotels or higher,
- Ability to communicate and present
- Proficient in using computers, word, excel
- Have organizational skills and planning skills
- Good English communication (knowing another foreign language is an advantage, including: Japanese, Korean, French, Chinese...)
- Male / female aged 28 to 45, good looking

Cập nhật gần nhất lúc: 2024-04-03 12:16:27