Duty Manager - Quản lý trực ca

• Ensures VIPs receive special attention
• Patrol and Inspects front of house and back of house regularly for cleanliness.
• Analyses the rate variance report to ensure rooms revenue control
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Indirect managing Guest Relations Officer / Guest Relations Supervisor
• Fully conversant with all hotel emergency procedures.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Perform any other duties which may be assigned by the management from time to time.
• Responds to guest complaint and needs and then resolves related problems
• Other tasks shall be assigned by management team
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Provides functional assistance and direction to all departments.
• Supervises and directs Front Office department
• Promotes inter- hotel sales and in- house facilities.
• Analyses and approves discounts and rebates.
• Monitors and audit appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Checks billing instructions and monitors guest credit
• Direct managing Guest Service Executive / Guest Service Supervisor / Concierge / Bellman

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Excellent communication skills to both external and internal guests.
• Proficient in the use of Microsoft Office and Front Office System.
• 2 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Problem solving and organizational abilities.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Good at English speaking, reading and writing skills.
• Be charming by being approachable, having confidence and showing respect.

- Benefit according labor law and company regulations.
- Discuss detail when Interviewing.

Cập nhật gần nhất lúc: 2024-04-03 12:07:00