Duty Manager/ Quản lý Trực ca

• Perform other duties as assigned
• Showing Initiative, Problem- Solving, Staff Training, Team Leading.
• Take responsibility for Night Auditor
• Have a good knowledge of all systems and standard operating procedures of Front office.
• Provide a high level of customer service and maintain a high profile in the day- to- day front office operations.
• Develops high- quality relationships with guests throughout their stay.
• Integrates and trains employees, providing support for skills development.
• Ensures that the workplace remains clean and tidy
• Ensures that all front desk employees are well- presented (uniforms, personal hygiene, etc), and also punctual.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Oversee and supervises guest arrivals and departures with the front office manager and duty managers.
• Ensure that personalized service is offered to each and every guest.
• Ensures that guest documentation and information are available and up- to- date
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Review the arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

- Có kỹ năng nghiệp vụ tốt/Good skills follow up position;
- Chi tiết sẽ trao đổi khi phỏng vấn/ Another requirement will detail during interview.
- Năng động, sáng tạo trong Công việc/ Dynamic, creative person;
- Có kinh nghiệm làm việc tại Khách sạn 4,5 sao tại vị trí tương đương/ Working experience at 4,5 star hotel/resort in equivalent position;

- Quyền lợi được hưởng theo chế độ của Công ty/ Follow up Company Regulations.

Cập nhật gần nhất lúc: 2024-08-05 23:50:02