Duty Manager - Quản Lý Trực Ca

- Fully conversant with all hotel emergency procedures.
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Supervises and directs Front Office department
- Indirect managing Guest Relations Officer / Guest Relations Supervisor
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest complaint and needs and then resolves related problems
- Ensures VIPs receive special attention
- Provides functional assistance and direction to all departments.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Direct managing Guest Service Executive / Guest Service Supervisor / Concierge / Bellman
- Checks billing instructions and monitors guest credit
- Monitors and audit appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Perform any other duties which may be assigned by the management from time to time.
- Other tasks shall be assigned by management team
- Patrol and Inspects front of house and back of house regularly for cleanliness.
- Promotes inter- hotel sales and in- house facilities.

- Problem solving and organizational abilities.
- Good at English speaking, reading and writing skills.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- 2 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of
- Excellent communication skills to both external and internal guests.
- Be charming by being approachable, having confidence and showing respect.
- Proficient in the use of Microsoft Office and Front Office System.
education and experience.

Cập nhật gần nhất lúc: 2024-03-12 21:50:38