Duty Manager / QUẢN LÝ TRỰC CA (TIỀN SẢNH)

Financial returns:
- Monitoring and identifying areas in which to minimize rebates.
- Be actively involved in ensuring that the Guest Services team understands the Resort’s financial and department objectives.
- Oversee Night Audit accuracy of audit and follow up if necessary.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Compile statistics for Guest Services and provide reports relating to that area
- Assist in the preparation of weekly and monthly reporting on hotel occupancies and rates as required by FOM and Director of Finance/Business Support
- Drive Room upselling on day- to- day basis with monthly tracking record
- Compile, analyses and control guest relations’ costs
- Assist in the preparation of efficient work schedule for Guest Services Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- Assist the Front Office Manager setting and ensuring the Guest Services achieves its financial and performance targets for both revenue and expenditure.
- Oversee rosters on a daily basis, ensuring that budget and business levels are taken into consideration and also paying close attention to any relevant holiday considerations.
- Ensure accuracy, control and safety of all cashiering procedures. Investigate any banking discrepancies- liaise with Accounts.
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Maximize occupancy, revenue and average rate while maintaining high service standards
People:
- Open and close Front Office shifts and ensuring completion of assigned shift checklist and other duties
- Provide input for Guest Services Departmental Meetings and deputizes in cases of absence
- Assist the Front Office Manager to assign rooms and revise according to operational requirement on day- to- day basis
- Assist the Front Office Manager in all aspects of the duties
- Monitor all front of the house area personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Ensures employees have the proper supplies and uniforms
- Organize and conduct regular meeting for all Guest Services and front of the house staff to facilitate communications and smooth operations
- Effectively schedule employees to business demands and tracks employee time and attendance
- Maintain inter- departmental relationships to ensure seamless customer service
- Effectively schedule employees to business demands and tracks employee time and attendance
Guest experience:
- Maintain a high profile and presence in the Resort Lobby at all times
- Run and review critical information contained in room operations reports
- Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction.
- Approve upgrades and special amenities in absence of Front Office Manager
- Oversee requisitions for all front of the house amenities on a timely basis.
- Oversee maintenance of efficient repeat guest history system
- Responsible for all aspects of resort operation affecting guest stay
- Assist in the review of comment cards and guest satisfaction results with employees
- Promote Inter- Hotel sales and in- house facilities
- Problem Resolution to 100% Guest satisfaction
- Overall responsible for ensuring the respective guest area at the lobby is clean, tidy in orderly manner at all times
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Interact with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary

Required Skills:
– Communication skills are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
– Good writing skills
– Problem solving and organizational abilities
– Proficient in the use of Microsoft Office and Front Office System
– Good Interpersonal Skills
Qualifications:
– Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience:
– 2 years’ experience in front office / guest services operations, including supervisory experience at a
hotel of similar size and complexity, or an equivalent combination of education and experience.

Bao Viet Health insurance for personal and family
Social Insurance as law
Competitive salary
Service charge
7 Accident Insurance
Relocation assistance
Repatriation allowance
Housing, uniform, meal, and transportation are provided by the resort
Gym room
Home Leave allowance
Rest & Relaxation Allowance

Cập nhật gần nhất lúc: 2024-05-14 14:35:02